The Role of Relationships Between Franchisor and Franchisee in Medical Franchises

By: Christine Dura

The relationship between a franchisor and franchisee is a unique one. Specifically, when it comes to the ever-increasing popularity of the medical franchise, ensuring a healthy relationship between parties is essential. Franchising offers the opportunity to increase the efficiency and organization of a structure in the healthcare field. What does the role of the relationship between a franchisor and franchise need to be like in order for both to succeed?

A recent study looked into that very issue. In three Dutch healthcare franchises, a team used a sequential mixed methods approach to gain insights into the relationship between franchisor and franchisee and its effect on the business. Through structured interviews, observations, and analysis, the team collected data to compare with a larger survey. The survey involved 19 healthcare franchises where 40 franchisors and 346 unit actors responded.

From the study, researchers found that it’s important for franchisees must have open, committed, and cooperative relationships with their franchisor. Franchisees must feel that they can introduce ideas and articulate needs to their franchisor. By having positive relationships like these, medical franchises can promote an increased quality of care and ensure their own survival.

The study showed that there are seven unique aspects that are important in the relationship between a medical franchisee and franchisor. Close cooperation, mutual involvement in improvement and innovation, sharing knowledge, commitment, trust, communication, and limited conflict proved to yield positive results in the success of a medical franchise.

When franchisees feel a sense of partnership and ample attention is paid to their needs from the franchisor, the franchise is more likely to succeed. Franchisees are more satisfied and committed in their roles when they feel well informed about developments in the franchisor. If the franchisee trusts the franchisor, they feel satisfaction from knowing they have space to provide feedback and feel their ideas will be respected.

On the flip side, the franchisor also seems to benefit from these positive relationship attributes. If a franchisor’s franchisees are committed to the structure and goals of the medical franchise, the franchise is more likely to survive. If a franchisee feels heard and like a part of the team, they’re inclined to more stringently adhere to the franchisor’s prescribed efficiency and quality of care.

This study suggests that the success of any medical franchise depends on a positive relationship between the franchisee and franchisor. Communication, commitment, and cooperation, above all, were found to be the most important attributes in any business relationship in the medical franchise industry. Not only does the franchise benefit from this nurturing relationship, but the patients do as well through an increased quality of care and commitment to efficiency from the franchisee.

OrthoNOW is the first and only Orthopedic franchise. Contact Christine Dura at Christine@orthonowcare.com for more information about franchise opportunities.

Christine has over 25 years of quantifiable executive management and franchise related leadership experience within the US and internationally with notable franchise startups in the service, technology, retail, food, health and wellness, financial service, medical care, technology and professional services.   As a Senior Franchise Executive and Entrepreneur, Ms. Dura has been both an individual contributor and has successfully led world-class teams.

Ms. Dura excels at partnering with all core business operations to significantly increase the company’s foot print, expand market share, and generate sustainable revenue and EBIT gains.  Her proven successes, combined with her Master Degree in Training and Development, have shaped Ms. Dura’s uncanny ability to identify opportunities, build mutually rewarding partnerships and produce remarkable results. 

In addition, as a four-time Master and Unit Franchise Owner, Ms. Dura is in a very unique position to leverage her experiences and reputation at all levels in franchising along with her vast personal and professional investor network to drive immediate and long term results.   As OrthoNOW’s Chief Development Officer her role is to identify critical gaps in franchise growth and implement strategies to drive results. Her unique background allows her to leverage past experiences and solid reputation to spearhead OrthoNOW’s national expansion plans.

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