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OrthoNOW Rehab

Network of Orthopedic Urgent Care Clinics

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DORAL REHAB

(305) 537-7275
(305) 537-7275
  • Services
    • Physical Therapy
      • Orthopedic Rehabilitation
      • Kinesio Taping
      • Post-Surgical Rehabilitation
      • Soft Tissue Injuries
      • Total Joint Replacement Rehabilitation
      • Back and Neck Rehabilitation
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    • Occupational Therapy
      • Orthopedic Rehabilitation
      • Kinesio Taping
      • Post-Surgical Rehabilitation
      • Soft Tissue Injuries
      • Hand Therapy
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      • Edema Control
    • Sports Medicine
      • Athletic Injury Rehabilitation
      • Kinesio Taping
      • Soft Tissue Injuries
    • Work Injuries
      • Work Related Injuries
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      • ENMT
      • Microforce Vibration Platform (Juvent)
      • Osteoarthritis Management
      • Pain Management
  • Treatment Areas
    • Hand and Wrist
    • Shoulder and Elbow
    • Lumbar and Cervical Spine
    • Hip and Knee
    • Foot and Ankle
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    • Doral
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Privacy Policy

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Home » Privacy Policy

Privacy Policy

NOTICE OF PRIVACY PRACTICES

As Required by the Privacy Regulations Created as a Result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU (AS A PATIENT OF THIS PRACTICE) MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION.

PLEASE REVIEW THIS NOTICE CAREFULLY

OUR COMMITMENT TO YOUR PRIVACY

Our practice is dedicated to maintaining the privacy of your individually identifiable health information (IIHI). In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in our practice concerning you IIHI. By federal and state law, we must follow the terms of the notice of privacy practices that we have in effect at the time.

We realize that these laws are complicated, but we must provide you with the following important information:

  • How we may use and disclose you IIHI
  • Your privacy rights in you IIHI
  • Our obligations concerning the use and disclosure of you IIHI

The terms of this notice apply to all records containing you IIHI that are created or retained by our practice. We reserve the right to revise or amend this Notice of Privacy Practices. Any revision or amendment to this notice will be effective for all of your records that our practice has created or maintained in the past, and for any of your records that we may create or maintain in the future. Our practice will post a copy of our current Notice in our offices in a visible location at all times, and you may request a copy of our most current Notice at any time.

IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE CONTACT:
OrthoNOW, LLC. at (305) 537-7275

WE MAY USE AND DISCLOSE YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION (IIHI) IN THE FOLLOWING WAYS
The following categories describe the different ways in which we may use and disclose your IIHI.

1. Treatment – Our practice may use your IIHI to treat you. For example, we may ask you to have laboratory tests (such as blood or urine tests), and we may use the results to help us reach a diagnosis. We might use your IIHI in order to write a prescription for you, or we might disclose your IIHI to a pharmacy when we order a prescription for you. Many of the people who work for our practice – including, but not limited to, our doctors and nurses – may use or disclose your IIHI in order to treat you or to assist others in your treatment. Additionally, we may disclose your IIHI to others who may assist in your care, such as your spouse, children or parents.
Finally, we may also disclose your IIHI to other health care providers for purposes related to your treatment.
2. Payment – Our practice may use and disclose your IIHI in order to bill and collect payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your treatment. We also may use and disclose you IIHI to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your IIHI to bill you directly for services and items. We may disclose your IIHI to other health care providers and entities to assist in their billing and collection efforts.
3. Health Care Operations – Our practice may use and disclose your IIHI to operate our business. As examples of the ways in which we may use and disclose your information for our operations, our practice may use your IIHI to evaluate the quality of care you received from us, or to conduct cost-management and business planning activities for our practice. We may disclose your IIHI to other health care providers and entities to assist in their health care operations.
Disclosure Required By Law – Our practice will use and disclose your IIHI when we are required to do so by federal, state or local law.

USE AND DISCLOSURE OF YOUR IIHI IN CERTAIN SPECIAL CIRCUMSTANCES

The following categories describe unique scenarios in which we may use or disclose your identifiable health information:
1. Public Health Risks – Our practice may disclose your IIHI to public health authorities that are authorized by law to collect information for the purpose of:

  • Maintaining vital records, such as births and deaths
  • Reporting child abuse or neglect
  • Preventing or controlling disease, injury or disability
  • Notifying a person regarding potential exposure to a communicable disease
  • Notifying a person regarding a potential risk for spending or contracting a disease or condition
  • Reporting reactions to drugs or problems with products or devices
  • Notifying individuals if a product or device they may be using has been recalled
  • Notifying appropriate government agency(ies) and authority(ies) regarding the potential abuse or neglect of an adult patient (including domestic violence); however, we will only disclose this information if the patient agrees or we are required or authorized by law to disclose this information
  • Notifying your employer under limited circumstances related primarily to workplace injury or illness or medical surveillance

2. Health Oversight Activities – Our practice may disclose your IIHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.

3. Lawsuits and Similar Proceedings – Our practice may use and disclose your IIHI in response to a court or administrative order, if you are involved in a lawsuit or similar proceeding. We also may disclose you IIHI in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

4. Law Enforcement – We may release IIHI if asked to do so by a law enforcement official:

  • Regarding a crime victim in certain situations, if we are unable to obtain the person’s agreement
  • Concerning a death we believe has resulted from criminal conduct
  • Regarding criminal conduct at our offices
  • In response to a warrant, summons, court order, subpoena or similar legal process
  • To identify/locate a suspect, material witness, fugitive or missing person
  • In an emergency, to report a crime (including the location or victim(s), of the crime, or the description,
    identity or location of the perpetrator)

5. Serious Threats to Health or Safety – Our practice may use and disclose your IIHI when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.
6. Military – Our practice may disclose your IIHI if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.
7. National Security – Our practice may disclose your IIHI to federal officials for intelligence and national security activities authorized by law. We also may disclose your IIHI to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations.
8. Inmates – Our practice may disclose your IIHI to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals.
9. Worker’s Compensation – Our practice may release your IIHI for worker’s compensation and similar programs. E YOUR RIGHTS REGARDING YOUR IIHI

You have the following rights regarding the IIHI that we maintain about you:

1. Confidential Communications – You have the right to request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a written request to OrthoNOW, LLC specifying the requested method of contact, or the location where you wish to be contacted. Our practice will accommodate reasonable requests. You do not need to give a reason for your request.
2. Requesting Restrictions – You have the right to request a restriction in our use or disclosure of your IIHI for treatment, payment or health care operations. Additionally, you have the right to request that we restrict our disclosure of your IIHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. In order to request a restriction in our use or disclosure of your IIHI, you must make your request in writing to OrthoNOW, LLC. Your request must describe in a clear and concise fashion: the information you wish restricted; whether you are requesting to limit our practice’s use, disclosure or both; and to whom you want the limits to apply.
3. Inspection and Copies – You have the right to inspect and obtain a copy of the IIHI that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You must submit your request in writing to OrthoNOW, LLC in order to inspect and/or obtain a copy of your IIHI. Our practice may charge a fee for the costs of copying, mailing, labor and supplies associated with your request. Our practice may deny your request to inspect and/or in certain limited circumstances; however, you may request a review of our denial. Another licensed health care professional chosen by us will conduct reviews.

4. Amendment – You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our practice. To request an amendment, your request must be made in writing and submitted to OrthoNOW, LLC.
You must provide us with a reason that supports your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is in our opinion: (a) accurate and complete; (b) not part of the IIHI kept by or for the practice; (c) not part of the IIHI which you would be permitted to inspect and copy; or (d) not created by our practice, unless the individual or entity that created the information is not available to amend the information.
5. Accounting of Disclosures – All of our patients have the right to request an “accounting of disclosures.” An “accounting of disclosures” is a list of certain non-routine disclosures our practice has made of your IIHI for non- treatment, non-payment or non-operations purposes. Use of your IIHI as part of the routine patient care in our practice is not required to be documented. For example, the doctor sharing information with the nurse; or the billing department using your information to file your insurance claim. In order to obtain an accounting of disclosures, you must submit your request in writing to OrthoNOW. All requests for an “accounting of disclosures” must state a time periods, which may not be longer than six (6) years from the date of disclosure and may not include dates before April 14, 2003. The first list you request within a 12-month period is free of charge, but our practice may charge you for additional lists within the same 12-month period. Our practice will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.
6. Right to a Paper Copy of This Notice – You are entitled to receive a paper copy of our notice of privacy practices. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact OrthoNOW, LLC.
7. Right to File a Complaint – If you believe your privacy rights have been violated, you may file a complaint with our practice or with the Secretary of the Department of Health and Human Services. To file a complaint with out practice, contact our privacy officer at (305) 537-7275. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
8. Right to Provide an Authorization for Other Uses and Disclosures – Our practice will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your IIHI may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your IIHI for the reasons described in the authorization. Please note, we are required to retain records of your care. Again, if you have any questions regarding this notice or our health information privacy policies, please contact OrthoNOW, LLC at (305) 537-7275.

USE OF COOKIES IN OUR WEBSITE

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website is completely anonymous and is only used to help us determine which parts of the website are of best interest to our clients and also for performance monitoring. That way, we can create content that is specially tailored to our clients’ needs.
Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. At any time, you can opt out of the use of cookies by visiting the Network Advertising Initiative opt-out page.

For questions related to our Privacy Policy, please email us at privacy@orthonowcare.com
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OrthoNOW Doral Rehab

OrthoNOW Doral Rehab
OrthoNOW Doral Rehab
4.9
Based on 37 reviews
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Luis Acosta
Luis Acosta
14:51 04 Jan 23
Amazing experience at the rehab facility. The staff is very dedicated and caring toward their patients and road to... recovery. Scheduling is convenient and simple with time slots ranging from early morning till late afternoon. Thanks to OrthoNow rehab I was back too 100% way faster than expected. Thank you!read more
Richard Baldriche
Richard Baldriche
16:37 23 Sep 22
I cannot begin to tell you how extraordinary the employees at OrthoNow Rehab are. Let’s begin with Kristen and Laura at... the front desk. They receive everyone with smiles and are always willing to accommodate any of your scheduling needs, not to mention appt., reminders and answering any questions you may have. Both therapists Amanda and Angela have definitely changed my life. Due to their care and expertise I have been able to return to my daily routine and activities. They are both extremely knowledgeable and their bedside manner’s are second to none. I would highly recommend OrthNow Rehab to all my family and friends.read more
Conner Eaton
Conner Eaton
18:23 16 Sep 22
Orthonow Rehab has to be one of the most professional therapy centers in South Florida. Customer Service is by far... too-level. I highly recommend this facility to anyone who needs physical therapy. They treat you like family more than they treat you as patient. I love everybody that works at Orthonow Rehab. Thank for helping make a stronger comeback.Also they have the best damn Cuban coffee in town!!read more
JV Cali
JV Cali
12:33 02 Sep 22
The place is really professional and clean, from the front desk with Kristy to the real deal therapy with Alrey which... has really help me improve my rehabilitation with his instructions and patience in explaining and performing his Job! Also the team in general is really friendly, and the Doctors from Ortho Now were amazing, straight to the problem I had and all the recommendations really helped me with my injury and pain!! Thanks a lot! Keep the hard work!read more
Rika Nomura
Rika Nomura
22:18 26 Aug 22
I have been going to OrthoNow Physical Therapy Center for 6 weeks to heal from my rotator cuff tear and bursitis on my... shoulder. The front desk ladies, Laura and Kristen are very sweet and professional. My therapist, Arley is dedicated, personable, enthusiastic, and good with patients. Since I’m having a great experience with OrthoNow, I will highly recommend this place to all of my friends, colleagues and family members if they ever get injured. I’m truly loving all the staff at OrthoNow Physical Therapy Center. 👍😍😄read more
KACEY
KACEY
20:21 25 Aug 22
Very good customer service. Will make you feel welcomed and ready to train for your benefit. I’ve been going for a... month and i’ve been healing quicker than expected after getting an ankle injury. 10/10 recommend. Arley is the best physical therapist!read more
Carla Lemon
Carla Lemon
18:16 22 Aug 22
Laura , Kristin , Arley, Jorge are AMAZING. and makes the best Cuban coffee. Very friendly atmosphere makes you feel... realComfortable.read more
Barbara solis
Barbara solis
20:49 01 Jul 22
The best Therapy center in Miami! The staff is amazing and are extremely nice. The customer service is 10/10. Arley the... PTA is the great and his attention to the patients is like no other. Laura the front desk is so kind and is very attentive to the patients. No matter what you need she will help with any request. All the other staff including the other therapist are incredible. I 100% recommend this office. Do not waste your time finding another office!read more
Amazon World Trading
Amazon World Trading
23:30 12 May 22
This has been one of the worst experience I ever had with any service provider of any kind. People at this office hate... their job, starting with the main therapist that works in the morning. In several occasions I heard him cursing the fact he had to be there working in the morning. Then he would punish his patients by letting them sitting around waiting while he watched videos on his computer. I am returning from a new therapy office I had to go to complete my therapy and I just realized how poor of a service I was receiving at ortho now Doral. Do yourself a favor by spending a bit more time on research before choosing this place.read more
Luis Villaboy
Luis Villaboy
23:39 29 Sep 21
im very happy with orthonow rehab team on especially with Amanda assistant therapist ,she has very good treatment... towards her patientsthank you very much for your help.read more
Oli G
Oli G
13:52 29 Sep 21
Great overall experience. I had a full labrum reconstruction done by Dr. Badia (Amazing work).The staff at the rehab... center were amazing as well. Very professional and extremely competent in their craft. Ive recommended them to my family and friends. I am thankful to them that I have full range and great strength in my shoulder once again!read more
Gabi Garcia
Gabi Garcia
13:17 29 Sep 21
I got injured and was referred to OrthoNOW for therapy. Everyone from the front desk to the therapists were extremely... professional, kind, and made me feel like I was a part of the family. I would definitely recommend!read more
Marquell Baughns
Marquell Baughns
15:20 17 Sep 21
After two hand surgeries, OrthoNow is a Godsend. I had very limited movement in 2 fingers on my right hand. The “Double... A’s” (Angela and Amanda) have really been a light in this process. The care and concern that I’ve received has been great. It feels like a family. From the first appointment, Kristen has welcomed not only me but every patient that walks into the office by name. It means a lot that they show they care and you’re not just another person. Laura is the best and if you’re nice and tell her you know me, you just may end up with some of the best coffee on this side of the Palmetto! OrthoNow has really helped me on my road to recovery and restoring movement and flexibility to my hand. I’m happy to be family member now.read more
Leo Zabala
Leo Zabala
02:01 08 Sep 21
Great service and amazing staff! If you need Physical Therapy look no further. You won’t be disappointed.
David Clodfelter
David Clodfelter
19:20 29 Sep 20
I am writing this review based on my last visit to the Orthonow office in Doral. I have visited this location numerous... times in the past, seeking medical attention and was always greeted with the upmost professionalism. This time the Physician Assistant on shift did not agree that I should be treated at all and directed me to contact another physician. At that moment I was in severe pain but understood that he had the right to refuse treatment. It would have been nice though if he had at least given me something for the pain. He did not agree with the treatment that I requested even though I received the same treatment at that location three times before. He instructed the person at the front desk to refund my copay and let me go.read more
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